- How to place an order?
You can browse our website, select your favorite items, choose the size and quantity, and then click “Add to Cart”. After completing your shopping, you can click the cart icon to view your past selections and then follow the prompts to complete checkout and payment.
- What payment methods are accepted?
We accept a variety of payment methods, including:
Credit cards (VISA, MasterCard, American Express, Discover)
Debit cards
PayPal
- Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once the order enters the shipping process, it cannot be changed or canceled.
- How can I track my order?
After placing your order, you will receive a confirmation email with order details and tracking information. Once your order has shipped, you will receive an update email with a tracking link from the logistics company.
- How much is the shipping cost?
Shipping costs vary depending on the total order amount and the delivery address. We offer different shipping options and provide detailed shipping cost information at checkout.
- Can I place an order outside the US?
Currently, we only support shipping within the US. If you have special needs, please contact our customer service team, and we will do our best to help you find a solution.
- How do I return or exchange an item?
We offer a 30-day return policy. You can request a return within 30 days of your purchase. Please ensure the item is unused, tags are intact, and it is in its original packaging. For more details, please visit our return policy page.
- Who pays for return shipping?
If the return is due to a quality issue or the wrong item was sent, we will cover the return shipping costs. For all other cases, the customer is responsible for the return shipping costs.
- Can I pre-order or customize items?
Currently, we do not offer pre-order or customization services. All items are in stock and can be shipped immediately after ordering.
- How do I contact customer service?
For any questions or assistance, please contact us:
Email: [email protected]
- How is my personal information protected?
We take your privacy and security very seriously. All customer information is handled and protected in accordance with our privacy policy. We use SSL encryption to ensure the security of your payment information.
- Are there any offers or discounts?
You can receive exclusive offers and discounts by signing up for our email newsletter. Please follow our website for the latest promotions and special offers.